Locka’s Return/Exchange Policy
We accept return(s) and exchange(s). All return(s)/exchange(s) may take 5-7 business days to process upon receipt. The item(s) that you wish to return/exchange must be in its original condition. You shall be fully responsible for the item(s) until it is returned/exchanged.
To return/exchange your item(s), contact our Customer Service via telephone call, WhatsApp or email, within seven days of receipt of the item(s) ie, if an item is received on the 1 April, please contact us between 1 and 7 April; request for return/exchange after 7 April will not be entertained nor accepted. Please state your order number, product code, name, address and reason(s) for return/exchange.
The item(s) that you wish to return shall be delivered to us within seven days too. In the event we receive the item that you wish to return/exchange beyond the seven-day period, we reserve the right not to accept the return/exchange and and your item(s) will be returned back to you without any exchange.
All return(s) or exchange(s) must be processed via post ie by way of registered mail or courier with tracking number and delivered to LOCKA’s Headquarters. The cost for the return/exchange of the item(s), from you to us, will be borne by you and you are required to provide proof of postage ie tracking number and the address of LOCKA’s Headquarters indicated on the returned parcel. The cost for the return/exchange of item(s), from us to you, will be also borne by you (West Malaysia RM7, East Malaysia RM10, Singapore RM30 and other countries, depending on the shipping cost). Postage charges must be paid immediately once return/exchange has been confirmed.
You may also return the item(s) to us by dropping off the item(s) at the LOCKA Store, 1 Utama. However, the employees at the LOCKA Store will not manage the returned item(s). The item(s) that you wish to return will be delivered to and processed at LOCKA’s Headquarters. Exchange of item(s) will depend on the availability of stock of the item(s) in question at the LOCKA Store.
Customers are only allowed one-time exchange. If there is dissatisfaction after an item has been exchanged and the customer seeks a subsequent exchange, only credit store will be offered and there will be no cash refund.
We do not offer refund via bank transfer or PayPal. If the item(s) that you wish to exchange is not available or not in stock, you will be refunded in credit of the amount paid for the item to your member account, to be used in your next order with us. We strictly do not offer any cash refund under any circumstances.