Terms & Conditions

Locka – Terms & Conditions

This website is owned and operated by Assaf Kuala Lumpur (Company Registration No. RA0117846-M), trading as Locka (“Locka”). By accessing and using this website, you agree to the following terms and conditions. Please read them carefully.

1. Ownership & Intellectual Property

  • The name Locka and the Locka logo are registered trademarks of Assaf Kuala Lumpur (Company Registration No. RA0117846-M).

  • All content on this website – including text, images, graphics, designs, and layouts – is owned or licensed by Locka.

  • You may not reproduce, distribute, modify, or use any content without prior written consent from Locka.

2. Third-Party Links & Content

  • Our website may contain links to third-party websites for your convenience.

  • Locka is not responsible for the accuracy, content, or services provided on these external websites.

3. Orders & Contracts

  • All orders are subject to stock availability and price confirmation.

  • After placing an order, you will receive an email confirming we have received your order (acknowledgement only).

  • A contract is only formed once payment is approved and we send confirmation of dispatch.

  • Locka reserves the right to decline any order at its discretion.

4. Pricing & Availability

  • We make every effort to ensure product prices and details are accurate.

  • In case of an error, you will be notified and given the choice to confirm your order at the correct price or cancel it.

  • All prices are in Malaysian Ringgit (MYR) unless otherwise stated.

5. Product Descriptions

  • We aim to describe our products as accurately as possible.

  • However, product details such as color, texture, or fit may vary slightly due to screen settings or fabric variations.

6. Payments

  • Payments can be made via credit/debit card, FPX, or supported e-wallets.

  • Orders will only be processed once payment is successfully authorized.

7. Shipping & Delivery

  • Delivery times vary depending on your location and courier service.

  • Please refer to our Shipping Policy for more information.

  • Risk of loss transfers to the customer once the item has been handed to the courier.

8. Returns & Refunds

  • Please refer to our Returns & Exchange Policy for details.

  • Items must be unworn, unused, with tags attached, and returned within the specified period.

  • Refunds will be processed once returned items are received and inspected.

9. Discount Codes & Promotions

  • Promotional codes are subject to conditions stated at the time of issue.

  • Codes cannot be combined with other offers unless specified.

10. User Accounts

  • You are responsible for keeping your account login details confidential.

  • Any activity under your account will be deemed your responsibility.

11. User Conduct

You must not:

  • Use the website for unlawful, abusive, or harmful activities.

  • Upload or share content that is offensive, defamatory, or infringes intellectual property rights.

  • Interfere with the smooth operation of the website.

Locka reserves the right to suspend or block accounts that breach these terms.

12. Disclaimer & Limitation of Liability

  • The website is provided “as is” without warranties of any kind.

  • To the maximum extent permitted by law, Assaf Kuala Lumpur (Company Registration No. RA0117846-M), trading as Locka will not be liable for any loss, damages, or expenses arising from the use of this website.

13. Governing Law

  • These terms are governed by the laws of Malaysia.

  • Any disputes will be resolved in the Malaysian courts.

14. Contact Us

If you have any questions:
📧 hello.locka@gmail.com
📲 WhatsApp: +60 17-935 2949